AUSTAR PHARMA commits to keeping all customer information confidential. We only collect necessary information for goods trading transactions and will keep your information for a certain period as regulated by law. Please read the “Security Policy” below to understand the commitments we undertake to respect and protect the rights of visitors:

I. Purpose and scope of information collection

We will collect personal information (Email, Full name, Phone number, Address, etc.) when you want to place an order on the website. All provided information must ensure accuracy & legality, AUSTAR PHARMA shall not be responsible for any legal matters related to the provided information.

We may also collect information about the number of visits, including the number of pages you view, the number of links you click, and other information related to connecting to austarpharma.com.vn. We also collect information about the web browser you use each time you access austarpharma.com.vn, including: IP address, Browser type, Language used, Time, and addresses that the browser accesses.

AUSTAR PHARMA collects & uses your personal information for appropriate purposes and fully complies with the content of this “Security Policy”.

Specifically:

  • Order processing: calling/texting to confirm orders, notifying about order status & delivery time, confirming order cancellation (if any).
  • Sending greeting/thank you letters, introducing new product information, new services, or announcing promotional programs, special offers.
  • Sending information about product warranties.
  • Handling complaints, disputes, and inquiries from customers during the purchasing process.
  • Sending information to financial companies for receiving, evaluating, and approving installment applications.
  • Improving customer support services.
  • Confirming technical information & customer information security.
  • Cases requested by competent state authorities, in accordance with legal regulations.

II. Scope of information usage: in VietNam

We will use this information to directly contact customers through means such as sending letters, thank-you letters, confirming successful order placement, technical information, and security.

III. Data retention period

Member’s personal data will be stored until there is a request for cancellation or self-cancellation by the member. In all cases, member’s personal information will be kept confidential and stored on AUSTAR PHARMA’s servers for a certain period as regulated by law.

IV. Address of the unit collecting and managing personal information

Austar Pharma Vietnam Company Limited

  • Business registration address: 350 Binh Loi Street, Ward 13, Binh Thanh District, Ho Chi Minh City
  • Tel: 02822 616 789
  • Fax: 02822 636 789
  • Hotline: 1900 966 989
  • Mobile Phone: 0973 566 979

V. Means and tools for users to access and edit their personal data

Customers can change personal information by directly contacting the hotline numbers of the consultants or sending an email to sale@austarpharma.com.

VI. Customer information security commitment

  • Customers have the right to request changes or cancellation of their personal information.
  • AUSTAR PHARMA commits to absolute confidentiality of member’s personal information according to the personal information protection policy. Collection and use of information for each member will only be done with the consent of that customer, except for cases where the law stipulates otherwise.
  • Only use customer information for the contents listed in section 2. Do not distribute, provide customer information to third parties except in cases of providing to financial companies when customers purchase on installment, provide to brands for awarding prizes, or other cases when competent state agencies require.
  • We commit to using appropriate management measures, techniques to protect the information we collect and store; comply with standards, technical regulations on network security. In case the server storing information is attacked by hackers leading to loss of member’s personal data, AUSTAR PHARMA will be responsible for promptly notifying the incident to the competent authorities for investigation and handling and informing the members.
  • Absolute security of all online transaction information of members including invoice information at the level 1 safe data center of AUSTAR PHARMA.
  • We require individuals when registering/purchasing as members to provide complete, accurate personal information and take responsibility for the legal status of the provided information. AUSTAR PHARMA shall not be responsible for and will not resolve any complaints related to the rights of that member if it is found that all personal information provided by that member at the initial registration is inaccurate.