Welcome to AUSTAR PHARMA. We are committed to providing high-quality pharmaceutical products and dedicated customer service. To ensure your satisfaction, we have established the following detailed purchase policy:
I. Order Process
- Step 1: Select the product you wish to purchase and add it to your cart.
- Step 2: Review your cart and update the quantity if necessary.
- Step 3: Provide shipping information and payment details.
- Step 4: Confirm your order and receive a confirmation email.
II. Payment Methods
We accept the following payment methods:
- Credit/debit cards (Visa, MasterCard, etc.)
- Bank transfer
- Cash on delivery (COD)
III. Shipping Policy
Delivery time: The delivery time will be specifically notified when you place an order. Typically, orders will be delivered within 3-7 working days.
Shipping fees: Shipping fees will be calculated based on the weight and delivery address of your order. Detailed information will be displayed at the checkout step.
Order tracking: You can track the status of your order through the tracking number provided after the order has been dispatched.
VI. Return Policy
- Return conditions: Products must be unopened, unused, and in the same condition as received.
- Return period: Within 7 days from the date of receipt.
- Return process: Please contact our customer service for specific instructions on the return process.
V. Privacy Policy
We are committed to protecting your personal information. Your information will only be used for order processing and providing the best customer service.
VI. Contact Us
If you have any questions or need support, please contact us via:
- Email: sales@austarpharma.com.vn
- Tel: 02822 616 789
- Fax: 02822 636 789
- Hotline: 1900 966 989
- Mobile Phone: 0973 566 979
- Address: 350 Binh Loi Street, Ward 13, Binh Thanh District, Ho Chi Minh City
We are honored to serve you!
