➢ Delivery Policy

I. Delivery Fee and Time

  • For customers in Ho Chi Minh City (HCMC) and nearby areas:
    • AUSTAR PHARMA will deliver products to customers’ homes and provide free instructions.
    • For available orders, we will deliver to you within 24 hours.
  • For customers in other provinces:
    • We will deliver to your doorstep using EMS express delivery service.
    • Free delivery: Customers will enjoy nationwide free shipping for orders valued at 600,000 VND or more.
    • Fee-based delivery: For orders valued less than 600,000 VND, please bear the shipping fee. This shipping fee is calculated based on the policy of the delivery service provider (Viettel post, Giao hàng tiết kiệm…).
    • Goods will be delivered within 48 hours after the salesperson confirms the order with you.
  • The delivery fee (if applicable) will be displayed in your order.

II. Key Points in AUSTAR PHARMA’s delivery policy

  • Please contact the Customer Service Department to schedule delivery times.
  • The delivery department of Trung Son Pharma will contact you before delivery.
  • In case the first delivery attempt fails, AUSTAR PHARMA will contact you again to arrange a second delivery. If AUSTAR PHARMA cannot contact you and the delivery department fails to deliver for the third time, the order will be canceled.

For Out-of-Town Customers: Use delivery services.
For Urban/Suburban Customers: Use delivery services.

Responsibilities of merchants and logistics service providers regarding the provision of shipping documents during the delivery process:

  • The transportation unit is responsible for providing shipping documents during the delivery process.
  • Austarpharma is responsible for fully and accurately providing all documents related to the goods to the logistics service provider and the recipient.
  • All orders are pre-packaged and sealed by austarpharma.com.vn before transportation.
  • The transportation unit is only responsible for transporting goods under the principle of “Original Seal, Original Packaging” and for providing a delivery note containing the following information: recipient’s details (including name, phone number, and address) and details of the goods.
  • The transportation unit has the right and responsibility to provide invoices to state authorities upon request.
  • All packages must include the following information on their packaging: recipient’s name, phone number, and address.
  • To ensure the safety of the goods, austarpharma.com.vn will include a valid sales receipt with the package (if applicable). After the customer confirms, austarpharma.com.vn will issue an electronic invoice and send it to the email provided by the customer.
  • Financial invoices or sales receipts serve as a basis for resolving complaints, such as determining the market value of the goods and ensuring their lawful circulation, etc.

➢ Receiving Policy

  • Upon receiving the goods, you are responsible for inspecting them.
  • Please immediately inform the delivery personnel if there are any damages, scratches, breakages, or deformities during transportation.

***If you have any questions about product delivery, please contact AUSTAR PHARMA’s customer care department for prompt assistance. We sincerely thank you!